Common queries answered
Frequently asked Questions
We aim to ship your order as quickly as possible, and usually dispatch within 2 days (Monday – Friday).
We send all orders using our shipping partner Royal Mail, but we reserve the right to use other shipping services when necessary.
You can find our Returns information on our Customer Help page.
You can login to Your Account and edit your address.
If you have already placed an order, please send a message using our contact form with your order number and the details of your new address and we will help you.
We currently only ship to UK addresses.
We will endeavour to post all items on an order in one package.
In some cases, if this is not possible, we will contact you to advise.