Common purchase queries answered
Orders and Shipping
Our flat rate UK shipping is £5.00.
For heavier or larger items, additional rates may apply.
Slate items from the Coniston Stonecraft range hold a £7.99 delivery charge.
We aim to ship your order as quickly as possible, and usually dispatch within 2 days (Monday – Friday).
Your order will be sent via Royal Mail 2nd Class, which usually takes 2-3 working days.
Some handmade items are dispatched directly form the supplier and additional lead times may apply.
Please visit Your Account to set up a new account.
You can also select to create an account during the order process.
We send all orders using our shipping partner Royal Mail, but we reserve the right to use other shipping services when necessary.
We currently only ship to UK addresses.
We will endeavour to post all items on an order in one package.
In some cases, if this is not possible, we will contact you to advise.
If you need to swap an item
Returns and Exchanges
We are confident that you will be happy with your purchase and ensure that all items are dispatched in perfect condition. However, if an item is faulty, we will exchange or refund your purchase. Please inform us within 14 days of the receipt of your goods.
Please contact us to discuss returning the item. The returned parcel is your responsibility until it reaches us so we strongly recommend that you send it by registered post.
Please contact us to discuss returning the item and we will correct the mistake immediately.
Please send a message using our contact form with your order number and we will do our best to help you.