We are committed to safeguarding the privacy of our website visitors and service users. We hope the details on this page will answer any questions you have regarding Personal Data or Security but if not, please do get in touch with us.
The term ‘Cooper & Clay’ or ‘us’ or ‘we’ refers to the owner of the website – Northern Web Lab Limited
The term ‘you’ refers to the user or viewer of our website.
Cooper & Clay is a trading name of Northern Web Lab Limited
Business address: 95 Lower Bank Road, Fulwood, Preston, Lancashire PR2 8NU
Company registration number: 10517889
The Data Controller is a person or organisation who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed.
We are the sole Data Controllers for this website. With respect to the personal data of our website users; we determine the purposes and means of the processing of that data.
This website is directed at consumers, to inform them about our products and services. The site and it’s content are directed at adults over the age of 16. While those under 16 can view the site and it’s content, users of our services are consumers above this age.
Any Personally Identifiable Information (PII) given to us while using our website is only shared with our trusted data processors. The data may be processed for the purposes of operating our website, providing our services, marketing (if consent is given), analysis, security, back-ups and communicating with you.
Data is collected in the following ways:
This website does not require a user account to be used, so we do not collect profile information or registration information by default.
If you choose to create an online account during the Checkout process, the following profile information will be collected:
This data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you.
You can update the details held from the My Account Page on this website.
The following data may be collected and used for email marketing purposes when consent is given by the user.
Any information submitted through our contact forms will be held securely on our servers. Clear consent must be given to this Policy when submitting any data through our contact forms. All data will be stored for up to 24 months and used to contact you regarding your enquiry.
User account information and contact form information may also be held in a backup of the website. Backups are stored for 30 days, after which they are deleted permanently.
We will sometimes be required to share data with trusted Third Parties who act as Data Processors on our behalf. Data will only be processed for the purposes of operating our website, providing our services, marketing (if consent is given), security, back-ups and communicating with you.
Data Processors are a person or organisation who deals with personal data as instructed by the controller for specific purposes and services offered to the controller that involve personal data processing.
To keep your data safe and protect your privacy, we have a strict policy with these organisations:
We will never share your data with third parties for their own purposes unless you have given explicit consent for us to do so.
This website is hosted on servers located in London, United Kingdom, where the website data is held.
Our trusted Data Processors may be required to transfer data outside of the EEA when acting on our behalf to provide services. We will regularly check that the organisations are all GDPR compliant for data transfer outside the EEA.
This website is scanned daily for Malware, which is removed immediately if found.
If you wish to access, transfer or delete the data held about you, please contact us. Once notified we can then initiate the process required.
Your data can be removed from our Email Marketing system by unsubscribing via the link at the bottom of any of our marketing emails.
Your data may also be held within a site backup. Backups are stored for 30 days, after which they are deleted permanently.
We will only send email marketing to customers that have given consent. Registration for our Email Marketing list can be given via the form on this website. All emails submitted to our marketing list will receive a confirmation email, once accepted this acts as consent and you will receive Newsletters and Marketing from us.
You are free to unsubscribe from our Email Marketing List by clicking the unsubscribe link at the bottom of any of the emails that have been sent to you.
If you have any questions about this policy, your data, how it is used and protected or deletion of this data, please contact us.
This Policy was last updated on 16/11/2020